Meet our Team

QAIC Packaging is a division of QA International Certification Limited, falling under the management team of the group.

Our team are here to respond to your needs and requirements to ensure the registration process is seamless and concise for your organisation. We appreciate its important to know the people dealing with the process so please meet the team behind QAIC Packaging.

Operational Staff

Mark Greenacre
Quality & Technical Manager
Mark is a highly competent, qualified, experienced and motivated performance orientated high achiever with 30 years in Quality and Technical management.
He has worked with a number of high profile blue chip companies such as Body Shop, Coca Cola, Tetley, Peter Black, Proctor and Gamble, and Reckitt Benckiser to name a few.
With vast experience in the BRC Food Standard, Packaging and Packaging Materials Standard and the Storage and Distribution Standard across a variety of industries, he has also implemented and maintained quality systems in line with the ISO9001, ISO14001 and OHSAS 18001 standards.
Furthermore he has knowledge and experience in the MHRA (Medicines and Healthcare Products Regulatory Agency) sector with him being the nominated responsible person and license holder in a previous role, and has implemented and maintained Ethical systems in line with Sedex and SMETA standards to meet the requirements of Body Shop and L'Oreal.
He joined the company in October 2014 and is now responsible for the day to day management of the Operations Team.

Tom Clark
Operations Engineer

With past experience in administration, Tom joined the team in 2011 as Office Administrator.  Since changing roles to Operations Engineer he now focuses on handling the day-to-day processes within the office including technical reviewing reports.
Being a quick learner, Tom has enjoyed being more involved with technical aspects of the business, completing a number of training programmes and attending various courses to widen his knowledge on the various standards and courses available.
Tom’s broad role includes interfacing with all members of the Certification and Operations staff to ensure processing of client registrations, as well as supporting the administration of QAICs internal databases.
Audrey Hookway
Quality & Technical Administration Officer 
​Audrey joined our team in April 2018, in the role of Quality & Technical Administration Officer and is our main point of Contact for everything related to ISO audits.  She has extensive experience in the Packaging Industry having worked at the biggest supplier of polythene film products in the UK at bpi Visqueen as both Sales Administrator and then Artwork Co-ordinator.
 
Audrey has a grown up son who has moved to Bradford to work as a Police Constable with West Yorkshire Police and so has reclaimed her social life!.  Audrey enjoys the cinema and theatre, supporting live music, entertaining family and friends and going on holiday!  She also loves watching most sports with the exception of horse racing and Formula 1.

Auditors

Cameron Keith

Cameron's career began in Engineering, serving an apprenticeship with the National Bus Group in Preston and this continued for 17 years working at various locations within the UK. An opportunity then arose to work in Seville, looking after the engineering facility (and having a bit of sunshine!); this post was unfortuantely cut short after 9 months due to a close family members ill health . On returning to the UK, he moved into packaging machinery in the paper sack & bag industry and gradually moved through the business from Senior Setter Operator to Quality & Health & Safety Manager. This role expanded to include Hygiene & Environmental and in 2004 he implemented systems & procedures to attain the BRC Packaging certification for the business. He was then seconded to France & Ireland to conduct gap analysis audits of the plants within the paper sack and bag division to attain BRC.
In 2006 he moved to the corrugated industry as Safety & Environmental Manager for a large box plant.  This entailed assisting smaller plants to conduct Puwer assessments of machinery and other safety related systems. He was requested to assist and oversee the BRC implementation at the site to maintain certification.
In December 2008 an opportunity arose to become a self employed BRC and ISO Auditor and after deliberations he agreed to take the post. In October 2013 he became a staff member of QAIC Packaging auditing various certifications for the business. In his spare time Cameron enjoys going to a variety of sporting events, rummaging around antique fairs, socialising and dining out.

Dagmar Engel-MacDonald

Dagmar Engel-MacDonald studied biology at the University of Cologne. After this she worked in various activities in child and adult education, gained experience in radio and television, Pharmaceutical Research and is the author of several textbooks on food hygiene and HACCP.
From 1994 to 1996 she managed the 'training and consultancy' of the company Abli, Neuss, and worked as a trainer and consultant for the Biotech company in Salzburg. Dagmar is a recognised trainer of the Royal Environmental Health Institute of Scotland, the Chartered Institute of Environmental Health and The Royal Society of Health.
In 1997 she founded her own company which provides training, consulting and auditing of food businesses and packaging manufacturers. This also includes hygiene training at all levels of operation, introductory and specialised courses for professionals in microbiology, personal hygiene, industrial hygiene, pest control, hygiene audit / quality audit and HACCP training for specific target groups. A particular focus is on advising and auditing of food packaging manufacturers.
Dagmar audits, on behalf of QAIC Packaging, businesses on compliance and obtaining certification of the BRC Global Standard for Packaging. In this context it also provides support for staff training and HACCP-team workshops.
She is a qualified Quality Auditor (9001:2008 Quality Lead Auditor), a registered auditor with the International Register of Certified Auditors (IRCA) and a tested "Evaluator for Packaging Technology" (EQIPT). Other audit activities include audits for TÜV Rheinland and a Witness Auditor for the DAP (German Accreditation System for Testing).
Since 1997, Dagmar Engel has worked with numerous colleges and technical institutions in Europe and Overseas. Her international activities include consulting, training, audits and conference activities in Great Britain, Europe, the Middle East, Asia and Africa.

Markus Hochuli

Markus has been auditor for BRCGS packaging since 2013. He completed degrees in food technology and packaging technology and worked in both industry segments in product development, project management, plant management and head of quality and safety. Total work experience is approx. 20 years; today he has his own business for consulting and coffee roasting.
 
Markus is from Switzerland and currently lives there with his family. He worked and lived several years in the Middle East.
 
His other interests are languages, spending time with his children and he is involved in a project with asylum seekers, teaching German as well as managing the administrative issues of the project.

Jackie Jones

Jackie completed a Science degree in Ireland in 1986 and moved to London to follow a career in Quality. She was employed as a Quality Control Supervisor for a plastic packaging company, the start of a 28 year career in packaging. She moved to North Wales for a promotion to Quality Manager, supplying PET bottles and preforms to Coca-Cola, Pepsi, Whitbread, Highland Springs to name but a few customers.
A career change saw her employed as the Technical Manager for a corrugate plant and in 1996 she started her own consultancy firm providing quality support and training to various industries and filling the role of Group Quality Manager for Tetra Pak MPS (Moulded Packaging Systems) gaining ISO14001 and BRC Packaging across the four UK sites.
In 2013 she qualified as a BRC Packaging Auditor and today balances her diary to provide ongoing quality consultancy, training and conducting BRC Packaging Audits.

Paul Blake

Paul has 14 years’ experience of working in the packaging sector as a QA Manager, and has been working with the BRC Packaging standard since 2002, when he introduced it into the factories he looked after.
In 2015, based on his extensive experience of the packaging industry, Paul made the transition to become a full time Auditor of the BRC Global Standard for Packaging along with other quality related interests. Paul looks forward to expanding his repertoire of BRC qualifications.
In his spare time Paul is family orientated, although he has been known to play golf, go fishing and go sailing and he also has an interest in radio controlled model boats. His preferred holiday is taking his caravan and family around the UK.

Graham Rowan

​Graham has worked in the Print and Packaging industry for over 20 years with some of the industry’s biggest companies, and, during that time has fulfilled various roles in QA, Operations and Continuous Improvement. In 2013, he became a self-employed consultant and has worked with various clients on BRC/ISO systems implementation, Lean Improvement projects and auditing.  He started carrying out third party audits in 2016 against the BRC Packaging standard and more recently the BRC Storage & Distribution standard as well as ISO 9001. 
​Away from work, Graham likes to spend time with his wife and three children and will occasionally escape to the golf course when time allows!  

Robert Herridge

Robert has worked in the Packaging Industry for almost 30 years. He started his career in Packaging Manufacturing – corrugate, cartons and labels, before moving to the customer side, where he was a packaging technologist in the whisky industry. He then went on to become Head of International and Global Packaging functions for Revlon and Bacardi respectively. Robert holds an MSc in Packaging Technology, and is a Fellow of the Institute of Packaging. Robert writes articles for various trade publications and has been a judge on both the Starpack and UK Packaging Awards.

James Prince

James Prince is one of our associate ISO9001 and ISO14001 lead auditors. Achieving a first class honours degree in Business and Management, James initially started a senior and area management career in the retail, hospitality and catering industries until an opportunity arose to assist in his father’s business.
As a Quality and Environmental Management Advisor, James assisted and supported organisations in a diverse range of industries in designing, implementing and maintaining quality and environmental management systems to be compliant with, and certified to, ISO9001 and ISO14001 respectively.
With this experience and further studying and training, James has been conducting external certification assessments for several certification bodies since 2013, and has enjoyed working with QAI as of February 2014.

Dr Laurence Powell

Laurence started his career aged 16 working as a laboratory assistant before taking more senior operational and quality roles in large corporates and smaller privately-owned companies.
His career encompassed 3 years in pharmaceuticals and flavour & fragrances companies, 18 years in food and oils & fats businesses at Unilever, ABF and Butlers Farmhouse Cheeses, 5 years in senior roles at Tyco and Chubb Fire & Security, and 14 years working as worldwide director of operations for Kodak and director positions for medium sized family owned businesses in print, packaging and printing consumables. 
He obtained a degree in chemistry, a Ph.D. in organic chemistry from the University of Liverpool, was a post-doctoral research fellow at the University of Oxford and became a Fellow of the Royal Society of Chemistry.
Throughout his career Laurence has been responsible for implementing, managing and developing quality management systems as well as all the major retailers standards.
In addition, he has implemented TQM and Lean Improvement in many organisations and is a qualified Kaizen event leader.
He complemented his packaging knowledge with the EQIPT qualification and spends his time as a contract BRC Packaging Auditor and uses his wealth of industrial experience as an independent consultant.

Paul Fleming

Paul began his career as an engineer in the Chemical Engineering/Industrial Chemistry team at British Gas. Working on supply projects at outside locations he was exposed to many HS and Environmental challenges that required close management. After leaving BG, Paul's career then embraced a diverse range of industries with a technical input ie financial services, the oil and gas commodities markets and e-commerce. Whilst working for a company producing print media for products including packaging he gained valuable experience in production techniques and the importance of quality management. This ultimately led to auditing and Paul has been working as a contractor auditor since 2011.

Dave Cotton

Dave qualified as a lead auditor in 2021 following a 10 year career in warehouse operations. Dave worked as the Stock and  Admin Manager for Kuhne and Nagel on the Whitbred contract from 2013 to 2018 operating in a multi temperature chambers handling Food and Consumable Products before moving to Kinaxia Logistics in early 2019, firstly as the Operations Manager before moving into a Group Quality Manager role where he oversaw the standardisation of quality procedures and the recertification of 8 businesses to BRCGS Storage and Distribution and a further four sites to ISO 9001, ISO 14001 and ISO 45001. Dave set up a subcontractor auditor in 2023 and hasn’t looked back since!

Tracey Dodd

​Tracey Dodd has previously worked with other Certification Bodies before joining us this year as a QAIC Packaging lead auditor.  She has an excellent working knowledge of GFSI recognised certifications (Food, S&D, A&B, Packaging, START!, FSMA, Plant-based, Gluten-Free),  2nd party auditing (Retailers & Manufacturers) and product certifications (Global Gap, BAP, Lion Egg, BMPA) to name a few!
Tracey has a vast training and education portfolio, including Level 4 in Food Hygiene and Food Hygiene Management, Level 4 HACCP, Lead Auditor Training, Advanced Allergens, Advanced Food Labelling, Professional Trainers Certificate, Internal Auditor Training, Certified PCQI, Specification writing, Verification & Validation, Risk Assessments, TACCP, RCA and more. She is currently studying for the Evaluators Qualification in Packaging Technology - EQIPT), to further add to her portfolio.
Tracey has over 30 years of extensive Food Industry Technical Management Experience and People Development. Tracey’s career has seen her take on the role of a Technical Manager in a wide range of companies before she became a Lead Auditor, these include Fresh-Pak Chilled Foods, Moy Park Ltd, The Company Shop Ltd, Morrison’s Supermarkets PLC, M&J Seafood and Cranswick Convenience Foods. 
Tracey currently resides in Carlton, Barnsley, with her husband Michael.  They have a son who has just started at York University studying for an Integrated Masters Degree in Biochemistry; she is still going through the “proud mum moment”.  They are currently enjoying travelling to the coast whenever possible “just to watch the sea”, as well as enjoying having a tidy house for the first time in a while!